We are seeking an experienced and dynamic Senior Director of Onboarding to lead and optimize our customer onboarding processes. The ideal candidate will focus on reducing the time to initial value for new customers, increasing their lifetime value (LTV), and consistently achieving monthly onboarding targets. This role will collaborate interdepartmentally with Sales, Customer Success, Training, and Support. This position will be hybrid Reports to: VP of Revenue Operations What You Will Own Develop and
WeaveWeave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our
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